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Frequently Asked Question


Track Your Order & Request Delivery Timeline

HOW LONG WILL MY ORDER TAKE TO ARRIVE?  

We ship the order within 24 hours of receiving the order. To reach customer of metro cities it takes 2-5 working days , for tier 2 cities - 3-6 working days, small cities 4-8 days.

 

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?  

We will do everything possible to have your order delivered to you on time. In case we miss, we suggest you to please call our customer care representative or write to us at info@jaunestore.com

 

I HAVE PLACED AN ORDER BUT IT DOES NOT APPEAR IN THE 'MY ACCOUNT' SECTION?  

The items will be visible in 'My Account' for customers registered with us. Customers who have used the guest checkout option are not registered and do not see this option. Alternately you can drop a mail at info@jaunestore.com or call us 080-65656099

 

HOW CAN I GET MY ORDER DELIVERED FASTER?  

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end. 

 

DO YOU DELIVER OUT OF INDIA?

Yes , We do  deliver outside  India for the prepaid orders. For order prices and details  : 080 65656099

 

CAN I MODIFY THE SHIPPING ADDRESS OF MY ORDER AFTER IT HAS BEEN PLACED?  

Yes, You can modify the shipping address of your order before we have processed (packed) it, by calling us on 080-65656099 or emailing us at info@jaunestore.com and we will try to help you out.

 

HOW ARE ORDERS PLACED ON JAUNE DELIVERED TO ME?  

All orders placed on jaunestore website are dispatched through our trusted courier partners like Fedex,Aramex, Bluedart, Xpressbees, Ecom Etc.

 

All You Need to Know About Cancelling Your Order

 

WHAT IS THE JAUNE CANCELLATION POLICY?  

You can cancel an order until it has not been packed in our Warehouse i.e. within 24 hours. You can call 080-65656099 . tell your order id and we will be happy to resolve your queries. Any amount paid will be credited into the same payment mode using which the payment was made.

 

CAN I CANCEL AN ORDER AFTER SHIPPING?  

Please call us on 080-65656099 or drop a mail at info@jaunestore.com

 

I JUST CANCELLED MY ORDER. WHEN WILL I RECEIVE MY REFUND?  

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

 

Returning or Exchanging the Product on Your Mind? 

 

WHAT IS JAUNE 30 DAY RETURN & EXCHANGE POLICY? HOW DOES IT WORK?  

We accept returns and exchange within 30 days of product delivery. We only ask that you don't use the product and preserve its original condition, tags, and packaging. Please call on 080-65656099 or a drop mail at info@jaunestore.com  to raise a pick up request.

 

HOW DO I RETURN A PRODUCT TO JAUNE?  

We have two options available

We pick up : In most locations, we provide a free pick up service. Kindly call us at 080-656506099 in regard of any queries

You Ship : We are trying to make pan India serviceable , and if in case your area is not serviceable , please ship it from your end and amount of INR100 shall be disbursed to your account. Please share the scanned copy of courier receipt to us. Once we receive the product we will do quality check and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request.

 

WHAT DO I DO IF MY ORDER IS RECEIVED IN A DAMAGED CONDITION?  

Our sincere apologies in case of such an incident occurs. You can return products purchased from jaunestore within 30 days of receiving the product. And for the same issue please call us on 080-65656099.

 

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?  

Our sincere apologies in case of such an incident occurs. You can return products purchased from jaunestore within 30 days of receiving the product. And for the same issue please call us on 080-65656099.

 

WHERE SHOULD I SEND MY RETURN?  

Return Address:  A902 Aahika Apartment,

Ranka Colony Road, Bilekahalli, Bangalore - 560076, India

 

I HAVE REQUESTED A REPLACEMENT/EXCHANGE, WHEN WILL I GET IT?  

Once we get the confirmation of pickup of product from your address from our courier partner, we will initiate the dispatch of the replacement product from our end. In case of self send, once you share the courier slip with us, we will initiate the dispatch of your exchange product. The entire process will take around 5-9 working days. We will also send an email & sms notification on your registered mail & phone number to keep you posted.


 

HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?  

We will be sending  you notifications via email & sms on your registered mail id & phone number of all updates regarding the order.